About the Documentation Set

All Mitel product documentation is available at Mitel Online. You must be a registered user.

To access product and technical documentation on Mitel Online:

Log on to Mitel MiAccess (formerly known as Mitel Connect).
From the left menu, select Docs Center.
Click Applications > Collaboration and then select MiCollab.
To view a document, click the document title.
To download a document, right-click on the name of the document, and click Save Target As.

Note: To view online help, ensure that Compatibility view is enabled for your browser. For example, to enable compatibility view in Internet Explorer 10.0, click Tools, click Compatibility view settings, and enable Display all websites in Compatibility view.

MSL Documentation

MSL Installation and Administration Guide: provides platform requirements, software installation instructions and maintenance and troubleshooting procedures
Server Manager Online Help (this online help): provides the administrator with instructions for configuring the MSL server

MiCollab Documentation

Installation and Maintenance Guide: provides platform requirements, software installation instructions and maintenance and troubleshooting procedures.
Platform Integration Guide: provides instructions on how to configure the MiVoice Business, MiVoice Office 250, MiVoice 5000, and MiVoice MX-ONE communication platforms to support the MiCollab applications.
Engineering Guidelines: highlight specific areas of the product that you must consider before installation. Use them to plan site installations.
Administrator Portal Online Help: (this online help) provides the administrator with instructions about configuring the MiCollab server and maintaining the applications.
MiCollab End User Portal Online Help: provides end users with instructions about setting up and using their MiCollab applications.

End-User Guides

Messaging User Guide
TUI Quick Reference Guide
Competitive TUI Voice Mail User Guide
Competitive TUI Quick Reference Guide

MBG (formerly Mitel Border Gateway)

Remote Phone Configuration Guide

Speech Auto Attendant

See the NuPoint UM User Guide

MiCollab Client

Engineering and Administrator Documentation

MiCollab Client Advanced Engineering Guidelines: provides system requirements, configuration information, network diagrams, virtualization information, performance recommendations, system capacities.
MiCollab Client Administrator Guide: includes PBX configuration information, Unified Communications specifications and hardware configuration information, and configuration information for integrated applications.
MiCollab Client Administrator Online Help: provides a high-level overview of the provisioning process with links to task-related instructions. The task-related instructions provide detailed descriptions for fields and options.

End-user documentation

MiCollab Client end-user online help: provides basic feature and usage information for the PC Client, Web Portal, MAC Client, and Mobile Client.
Online Help for supported clients: embedded in the user interfaces, the help systems describe the interface elements, supported features, and provide task-related instructions

MiCollab Audio, Web and Video Conferencing (formerly Mitel Collaboration Advanced)

Web Conferencing and Remote Support Installation Manual: provides installation instructions and maintenance procedures.
MiCollab Audio, Web and Video Conferencing User Guide: contains end user information and procedures for Mitel Collaboration Advanced.
MiCollab Audio, Web and Video Conferencing Online Help: provides administration and programming procedures.

Application Management Center (AMC)

See the online help in your AMC Account